The distinction that matters
Customers may stay with a poor fit out of loyalty. The distinction is between a professional relationship and an obligation to keep booking.
How to interpret the details
A professional relationship should allow a customer to choose a different arrangement. You may need another location, schedule, communication style or type of appointment. You can explain the practical reason without debating whether the previous provider is a good person. Ask how relevant information can be transferred if you want continuity, and follow the proper privacy process. Avoid assuming the new practitioner already knows your preferences because the clinics share a booking system or belong to the same business group.
An additional consideration
Cancellation terms still apply when changing providers, so close any outstanding bookings clearly. Ask how unused prepayments are handled if relevant. Keeping the administrative transition explicit avoids confusing a personal care choice with a dispute about an unattended reservation.
A practical question
What information would help a new provider understand my preferences? The limit: you can choose a different provider without defending every personal preference.
Decision example
Hypothetical example: someone wants a quieter setting and different appointment times but feels guilty leaving a long-used clinic. A useful next step is to retain useful records and explain practical needs to the next provider.
Sources & further reading
Sources support the factual background. Practical planning examples are editorial guidance; they do not establish a provider’s availability.